SAP Knowledge Base Article - Preview

3802710 - Backend sales ignores shipping address and uses billing address when finalizing booking — SAP Event Ticketing, cloud edition

Symptom

  • In backend sales, bookings are finalized with the billing address even when a different shipping address is saved in the customer data.
  • The behavior is reproducible in both Beautify and Standard workflows.
  • No error messages are displayed.


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Environment

  • Product: SAP Event Ticketing, cloud edition
  • SAP Event Ticketing

Product

SAP Event Ticketing all versions

Keywords

backend sales, shipping address, billing address used, alternative address, different shipping, address selection, dropdown, booking, checkout, Beautify workflow, Standard workflow, 2607, 2604, event ticketing, works as designed , KBA , IS-SE-ET , SAP Event Ticketing , Problem

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