SAP Knowledge Base Article - Preview

3802802 - Mobile approval of time off workflows shows raw code instead of details — SAP SuccessFactors Employee Central Time Off

Symptom

  • Manager can't approve the workflow via the mobile app.
  • When navigating to Browse > View Pending Workflow > My Requests For Approval and opening a leave request, the app displays a list of raw code/JSON instead of the expected request details.
  • The raw content includes fields such as "timeCalendar.timeAccountDetail" and related key-value pairs.
  • The behavior started after enabling the latest people profile and homepage.


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Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions

Keywords

KI2H2026, INC33464754, mobile, time off, workflow approval, raw json, approval details, timeCalendar.timeAccountDetail, view pending workflow, my requests for approval, leave request, display issue, ios, mobile app, people profile, new homepage, time management
, KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Known Error

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