3803020 - Save button is greyed out in Change Language settings and language change cannot be saved if "Enable SAP user experience updates" is enabled

• In Account Navigation > Settings > Change Language, the Save button is greyed out and the language change cannot be saved even if switching to any available languages.
• The issue occurs when attempting to change the interface language from the language settings screen.
• The behavior is reported for specific user(s).

SAP SuccessFactors HCM Suite

1. Log in to the system.
2. Navigate to Account Navigation > Settings > Change Language.
3. Select a different language.
4. Observe that the Save button is greyed out and cannot be clicked.

The affected user’s Default Locale contained an invalid language code (for example, “jp_JP” instead of the valid “ja_JP”), which prevented saving changes on the language settings screen.

1. Identify impacted users whose Default Locale is set to an invalid or unsupported code.
2. Update the Default Locale to the valid language code (for example, change “jp_JP” to “ja_JP”) using Basic Import.
3. After the update, have the user navigate to Account Navigation > Settings > Change Language, select the desired language, and confirm that the Save button is enabled and the change can be saved.
4. Repeat the update for any other users with the same invalid Default Locale value.

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