3803051 - Missing Photo Upload Guidance Text

- In latest people profile, the photo upload dialog shows only an upload button without guidance on allowed file format, size, or aspect ratio.
- When uploading a profile picture that does not meet undeclared constraints, a generic error appears: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."
- In the legacy people profile, guidance text was displayed: "Please upload your photo in JPG/JPEG/PNG format. File size should be no longer than 2 MB, and the aspect ratio of 3:4 is recommended", helping users avoid errors.
- Users are unable to identify the reason for upload failure directly from the page, leading to repeated failed attempts.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Employee Central

• People Profile

PPX, PP3, Photo upload, application error, profile picture, upload error, guidance text, missing validation message, latest people profile, people profile photo, Edit Profile Picture, file size, file format, aspect ratio, 2MB, PNG, JPG, JPEG, Manage Languages, bulk upload, SFEDU-21229, INC35189709 , KBA , LOD-SF-EP-PHO , Photo Management , Known Error