SAP Knowledge Base Article - Public

3803250 - Scheduling 'On' option availability in Autoflow, SAP Sales/Service Cloud

Symptom

A request is made to enable the Autoflow Scheduling feature where the Duration field provides the 'On' option.

Environment

  • Autoflow for SAP Sales/Service Cloud
  • SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

Cause

The documentation indicated that a support case was required to activate the feature, but the feature had already reached General Availability and is enabled by default.

Resolution

  1. In Autoflow, navigate to Scheduling and check the Duration field; the 'On' option should be available. When 'On' is selected, the Time Offset field is automatically disabled.
  2. No enablement request is required because the feature is GA and enabled by default for all tenants.

See Also

Autoflow: New Scheduling Option | SAP Help Portal

Keywords

autoflow, scheduling, duration, scheduling option , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions