SAP Knowledge Base Article - Public

3803257 - Dropdown / picklist selection for Pre Screening questions fails to Load in Firefox - Recruiting Management

Symptom

  • Prescreening questions using rating scales/picklists, their values / dropdown is not visible in Firefox when the candidates are trying to apply through the external career site.
  • The behavior occurs only in Firefox; the same fields work in other browsers such as Chrome and Edge.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Open the external career site in Mozilla Firefox.
  2. Navigate to an open job and start the application.
  3. Go to the application page containing a mandatory dropdown/picklist or rating scale question.
  4. Click the dropdown to open options and attempt to select a value.
  5. Observe the dropdown does not open, no value can be selected, or the selection is not saved.

Cause

UI defect specific to Firefox affecting dropdown/picklist and rating scale fields on the career site application page.

Resolution

The engineer has fixed the issue, and it will be patched for the 2H 2026 release. 

Keywords

Firefox, dropdown, picklist, rating scale, prescreening questions, career site, application form, mandatory field, validation error, selection not saved, value not visible, recruiting, RCM, RMK, browser compatibility , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions