3803346 - "Incoterms for item missing" Error while Creating a Follow up Credit Memo From an invoice

In a third party scenario, while trying to create a Credit Memo as a follow-up from a Customer Iinvoice, the error message "Incoterms for item missing" is displayed.

SAP Business ByDesign

1. Navigate to the Customer Invoicing work center.
2. Select the Invoice Documents view and select All Invoice Documents.
3. Select the Invoice XXX (XXX represents the Invoice ID).
4. Click Follow Up, then select Manual Credit Memo.
5. Observe the error "Incoterms for item missing" in the new credit memo document.

When the Shipping Condition filed is maintained in the Sales Order, the system expects the value to be maintained also for the field Incoterms.

When the field Incoterms is not maintained the Shipping Condition value is not passed on to the respective customer invoice. 

This check for the Incoterms and Shipping Condition is performed while creating a follow up Credit Memo for the respective Customer Invoice, hence the system raises the error. 

A backend correction would be required in the Customer Invoice. This will remove the mismatch and would be making the newly creating Credit Memo document consistent.

The customer needs to create a case with the approval for the backend correction and which Shipping Condition needs to be maintained.

Incoterms for item missing; credit memo; manual credit memo; follow-up from invoice; Customer Invoicing; shipping condition; sales order; customer invoice; ByDesign; error message; item missing; delivery terms; backend correction; invoice to credit memo , KBA , SRD-CRM-INV , Customer Invoicing , Problem