SAP Knowledge Base Article - Preview

3803506 - IAS administrators cannot access administration page after O2H restore

Symptom

  • After an O2H push/restore, all IAS administrators are unable to access the IAS administration workspace;
  • Administrator users appear to have been removed or lost administrator authorization in IAS.


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers
  • Incentive Management on Legacy HANA

Product

SAP Incentive Management all versions

Keywords

IAS admin access, Identity Authentication admin workspace, O2H restore, O2H push, IAS administrators removed, admin authorization lost, post-migration lockout, restore IAS admin, add IAS administrator, tenant URL, IPS, access denied, admin privileges, migration issue, administrator recovery , KBA , CEC-SAL-COM-INT , Application Integration , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , Problem

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