SAP Knowledge Base Article - Public

3803852 - Expected Behavior: new sign in required when downloading a report from SAC - SAC Excel Add-in

Symptom

When opening a file from SAC Web, it is required to sign in again through SAC Add-in, even though the user is already logged in the web version. 

Environment

SAC Excel Add-in

Cause

This is expected behavior. 

Resolution

This behavior is expected and reflects the current product design. 

We aware that some customers would like this behavior to change. A related idea has been submitted on the SAP Influence portal: https://influence.sap.com/sap/ino/#/idea/355406.

You are welcome to vote on this idea to express your interest in future change.  

Keywords

Excel, log in, sign in, instance, browser, user , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Product Enhancement

Product

SAP Analytics Cloud, add-in for Microsoft Office all versions