Symptom
When opening a file from SAC Web, it is required to sign in again through SAC Add-in, even though the user is already logged in the web version.
Environment
SAC Excel Add-in
Cause
This is expected behavior.
Resolution
This behavior is expected and reflects the current product design.
We aware that some customers would like this behavior to change. A related idea has been submitted on the SAP Influence portal: https://influence.sap.com/sap/ino/#/idea/355406.
You are welcome to vote on this idea to express your interest in future change.
Keywords
Excel, log in, sign in, instance, browser, user , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Product Enhancement
SAP Knowledge Base Article - Public