3804004 - SAP Mobile App Incorrect Workflow Date.

An issue with the SuccessFactors Mobile Application where The Issue Date and Expiry Date of a workflow are not displayed in the correct format.
- The issue is specific to the SuccessFactors Mobile Application and does not occur in the SuccessFactors Web Application.

SAP SuccessFactors Employee Central. 

1. Login into SAP SuccessFactors Web application and proxy with workflow approver.
2. Go to profile (Top right Corner) > Settings > Mobile > Go to mobile Settings > Activate via camera > you will get QR Code now open your SAP SuccessFactors Mobile Application and select QR Code option.
2. Scan QR code and login into SuccessFactors Mobile Application.
3. Go to Home page 

• For iOS: Go to the To-Do tab at the bottom and locate the Approvals section.

• For Android: Go to the home page and scroll to locate the Approvals section.

4. The Issue Date and Expiry Date of the workflow are in incorrect format. 

There is a data rendering issue in the workflow field payload when the data is a JSON format. 

Engineering Team has been confirmed that, this issue will get fix in 2609 (26th September 2026) mobile release. 

KI1H2026, Mobile, Workflow Request, Known Issue, Issue Date, Expiry Date, To-do, Web  , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem