3804081 - Unexpected Document Flow Behavior Due to Process Variant Configuration Inconsistency

• The Document Flow does not behave as expected during the Onboarding process.
• Customers may observe issues such as incorrect document routing, missing document steps, or failures during document processing.
• The issue may occur for specific Process Variants or Onboarding workflows.

SAP SuccessFactors Onboarding

• The issue is caused by an inconsistency in the Process Variant configuration, which results in an incorrect reference being used during Document Flow processing.
• Due to this configuration inconsistency, the system may not correctly identify the expected Process Variant Step during workflow execution, leading to unexpected Document Flow behavior.

• Product Engineering will plan a fix for this in the future release.
• Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

• Go to Update Process Flow for Onboarding or Offboarding Page
• Select the BPE Service User
• Click on Update
• Once the BPE XMLs are successfully deployed, the issue should not occur again

• SAP Community - SAP SuccessFactors Product Release & Road Map Information
• SAP Community - SAP SuccessFactors Patches Knowledge Base
• KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs

OBX-43804, Document Flow, Document Flow BPMN, Process Variant, Process Variant Configuration, Process Variant Step, Onboarding, Onboarding Workflow, Document Routing, Document Processing, Missing Document Step, Document Flow Error, Workflow Processing, Workflow Failure, Configuration Inconsistency, Process Variant Issue, Onboarding Process, BPMN Workflow, Document Generation, Onboarding Documents  , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Product Enhancement