3804249 - SNOTE download fails with SB331 'Error in remote connection to destination SAPSNOTE: Error when opening an RFC connection' although SM59 RFC tests succeed

Symptom

In transaction SM59, connection tests for both "SAP-SUPPORT_PORTAL" and "SAP-SUPPORT_NOTE_DOWNLOAD" work as expected.

However when downloading an SAP Note in transaction SNOTE fails with the following error message. Additionally, this issue is not common; some other SAP notes may be able to be downloaded successfully.

Error in remote connection to destination SAPSNOTE: Error when opening an RFC connection (LB: The connection to the specified message server (? / ?) *

Message No. SB331

Diagnosis

An error occurred during RFC communication with a remote system. SAPSNOTE was used as a destination (maintain destinations in transaction SM59). The message returned by the RFC interface is:

Error when opening an RFC connection (LB: The connection to the specified message server (? / ?) *

System Response

No data was transmitted from or to the remote system.

Procedure

Notify the system adminstration

Environment

Note Assistant ( SNOTE ).

Product

SAP NetWeaver Application Server for ABAP all versions ; SAP S/4HANA all versions ; SAP S/4HANA foundation all versions ; SAP enhancement package for SAP ERP all versions

Keywords

OSS, intermittent download, connectivity issue, load balancing, destination failure, RFC initialization, support note retrieval, message server timeout, system change option, object change protection, implementation blocked, client settings, authorization check, gateway, router string, SB331, , KBA , BC-UPG-NA , Note Assistant , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.