3804383 - Start Date and End Date tokens not resolving in offer letter - Recruiting

Offer letter tokens for Start Date / End Date are not resolving on offer letter template

SAP SuccessFactors Recruiting Management

1. Open a candidate application in Recruiting and Send Offer Letter.
2. Select Offer Letter Template
3. Proceed to the preview step.
4. Observe that Start Date and End Date tokens display no data

• Reserved field IDs customDate1 to customDate10 were used for custom date fields intended to reference Job Application data in the Offer Approval/Offer Letter configuration.
• Values were stored on the Offer Approval entity as standalone fields, while token resolution searched the Job Application reference, resulting in no data found.

1. Do not use the reserved field IDs customDate1 to customDate10 for custom date fields that should reference Job Application data.
2. Create unique, non-reserved field IDs for these fields e.g. custStartDate
3. Update the Job Application template and the Offer (Offer Approval/Job Offer Detail) template so the corresponding field definitions exist and the field IDs match exactly across templates.
4. Update the offer letter tokens to reference the correct field IDs based on the intended data source (for example, JOB_APPLICATION_ when pulling from the Job Application).
5. Ensure the relevant fields are set as reportable, as required for token resolution.
6. Save the configuration and re-test by generating the offer letter preview.

• 2787452 - Offer Approval Standard Fields - Recruiting Management
• 2829856 - Custom Job Offer Detail token in Offer Letter is Not Getting Resolved - Recruiting Management
• 3641814 - [JOB_STARTDATE] token not resolving in offer letter - Recruiting Management

offer letter token, start date token, end date token, no data, token not resolving, fixed term offer template, Offer Approval, Job Application token, custom field id, customDate1, customDate10, recruiting, RCM, offer template, date fields , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem