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3804601 - Manage Public Key button disabled after production-to-lower environment restore with Go-Anywhere

Symptom

  • Manage Public Key button is unavailable on the FTP Server Detail page after restoring from production to a lower environment.
  • When managing SFTP public keys in APM, the error is shown: "Use the Generate Key action to generate the public and private key pair and automatically upload the public key to Go-Anywhere."
  • When generating a new public key, the error is shown: "Public key already exists in GoAnywhere server. Please try deleting and re-adding the key using the Manage Public Key action. If you still cannot authenticate to the GoAnywhere server, please contact Support." 


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Environment

  • SAP Sales Performance Management
  • Agent Performance Management
  • Agent Lifecycle Management

Product

SAP Agent Lifecycle Management 2026 ; SAP Agent Performance Management 2026

Keywords

Go-Anywhere, SFTP, GAW, Public key, SSH keypair, key management, Manage Public Key button, Generate Key button, Public key conflict, Configuration import, Database restore, Lower environment refresh, Connectivity test, Validation, APM, ALM, INS-40140. , KBA , CEC-SAL-APE , Agent Performance Management , CEC-SAL-PPO , Agent Lifecycle Management , Known Error

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