3804639 - Personal Email Set as Primary in New Hire Data Changes to Business Email After Candidate Conversion in Employee Central - Onboarding

When a Candidate is converted to Employee, the primary email maintained as the personal email address in Onboarding changes to the business email later in Employee Central/Employee Profile.

SAP SuccessFactors Onboarding

1. While reviewing new hire data, ensure the personal email is set as the primary email address.
2. Wait for the conversion job to run and convert the Candidate to an Employee.
3. Observe in EC that the business email is now set as primary.

This is by design. The system handles email primacy differently across the two phases:

• During Onboarding - Personal Email is kept as Primary
• Post-Conversion - Changes to Business email (automatically set as primary)

When a candidate is converted, EC applies its own email priority logic, which promotes the business email to primary. The personal email is retained in the employee record but is no longer flagged as primary.

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