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SAP Knowledge Base Article - PreviewSymptom
- Automatic incident creation for Cloud ALM Operations alerts intermittently does not occur.
- Manual incident creation from the same events works.
- The configured event action for automatic creation is not initiated.
- No error messages are visible because the automation is not initiated.
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Environment
- Product: SAP Cloud ALM
- SAP Cloud ALM External API
Product
SAP Cloud ALM all versions
Keywords
automatic incident creation, Integration Monitoring, Health Monitoring, event action not initiated, incident automation, Cloud ALM, External API, intermittent failure, no error shown, manual incident works, correlation id, message not consumed, subscription, alert to incident, auto ticket creation , KBA , SV-CLM-API , SAP Cloud ALM External API , Problem
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