SAP Knowledge Base Article - Public

3804704 - SAP Jam Manager Inaccessible After 1H 2026 Release – Unable to Run Reports or Create Administrators

Symptom

  1. The Jam navigation menu appears blank.
  2. The Admin Console is not displayed.
  3. User Settings and Public Profile are not functioning as expected.

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Log in to the SAP SuccessFactors tenant.
  2. Navigate to SAP Jam.
  3. Click the profile photo in the upper-right corner.
  4. Select Collaboration Account Settings.
  5. Verify that the Run Reports option and other administrator options are not displayed.

Cause

The issue is related to the BizX Global Header component.

When the Global Header component is loaded within the SAP Jam page, it makes cross-origin requests to BizX REST APIs. These requests are sent without the required header, resulting in an Invalid Response from BizX and causing the administrator options, including Run Reports, to be unavailable.

Resolution

Our Engineering team is actively working on deploying a permanent fix. The fix is targeted for 2H 2026 release, with the following planned deployment timeline:

  • Preview: October 12, 2026
  • Production: November 13–14, 2026

Workaround

Navigate to Company Systems and Logo Settings and disable the SAP User Experience Updates option. This will restore the Run Reports and other administrator options in SAP Jam.

See Also

Keywords

KI2H2026, WEF-171876, jam admin console missing, jam manager inaccessible, cannot run reports, cannot create administrators, administrator options missing, collaboration account settings, company administrator role, user role changed, jam permissions, admin rights, restore admin, reporting access, jam reports, role sync, provisioning sync, BizX Global Header, SAP User Experience Updates, JAM
, KBA , LOD-SF-JAM-ADM , Administrator Access Request , Known Error

Product

SAP Jam 1605