3804756 - Autoflow rules cannot be edited or created and plus icon is missing

• Autoflow rules cannot be edited.
• New Autoflow rules cannot be created; the plus (+) icon is not visible.

SAP Sales and Service Cloud

1. Open Settings > All settings.
2. Search for Autoflow and open it.
3. Observe that the plus icon to create rules is not shown.
4. Open any existing rule.
5. Observe it is not possible to edit the Autoflow rule information.

When Autoflow rules are transported from another source tenant via a change project, only event notifications and email cards are editable in the target tenant; other rule elements are locked for editing.

1. Verify that the Autoflow rules were transported via a change project. Understand that only event notifications and email cards can be edited in the target tenant.
2. Perform any other required rule changes in the source tenant and transport the changes to the target tenant.

Solution Guide for SAP Service Cloud Version 2 - Autoflow

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