3804793 - Joule cannot connect to S/4HANA Cloud Public Edition due to connectivity and timeout error

When using the digital assistant (Joule) embedded in SAP Fiori Launchpad, queries typed by the user never reach the backend system. 

The assistant may display one of the following error messages to the user:

• "I'm having trouble connecting. Please make sure you are online and can access your SAP system."
• "The result set is too large to load. Please click below to open the application and fetch results."
• "Something went wrong. Please try again later."
• "Sorry, we are unable to process your request at the moment. Please try again later."
• "Timeout The search service took too long"

Image/data in this SAP Note is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP S/4HANA Cloud Public Edition
• Joule
• Single-System integrated with Joule Tenant

digital assistant, destination not found, S4HANA_PUB_SSO, AlwaysProvider, cloud connector no request, fiori launchpad assistant, connection error, principal propagation, destination mapping, sap_digital_assistant, sap.s4, data retrieval failure, backend not reached, resolve destination, s/4hana pub , KBA , CA-FLP-EXT-JOU , Joule integration with SAP Fiori launchpad , Problem