3804919 - Joule does not show correct onboarding data

• Joule for onboarding is not working; when attempting to retrieve onboarding data, the displayed data is not correct.
• When trying to get onboarding data, Joule is not showing the right data.

SAP SuccessFactors Onboarding

1. In Joule, attempt to retrieve onboarding data related to new hires.
2. Observe that the returned onboarding information is incorrect or not shown as expected.

Access to personal data via Joule is restricted due to a system limitation (by design), preventing the display of certain onboarding personal data.

1. Acknowledge that personal data is not accessible through Joule by design.
2. Review the supported onboarding use cases for Joule to understand which scenarios and data types are available.
3. Use the supported onboarding use cases when querying onboarding information in Joule, focusing on non-personal data that the assistant is designed to provide.
4. Refer to the capabilities guide for details: Onboarding Use Cases | SAP Help Portal.

• Onboarding Use Cases | SAP Help Portal
• KBA 3712586 - Difference in transaction currency amounts between Manage Customer Line Items App and Account Receiv

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