3805032 - Deployment fails when promoting a custom field via deployment package with error "The package couldn't be successfully deployed"

• Deployment of a package fails during deployment, the package is received in production with status "Received," but deployment fails upon clicking Deploy.
• Error message: "The package couldn't be successfully deployed. Please contact the SAP CPQ Support team for assistance."

SAP CPQ

1. Navigate to Setup Home → General → Deploy / Send Changes
2. Create a deployment package
3. Select the content of the package
4. Save the package
5. Send the deployment package from the source to the target tenant
6. In the target tenant, confirm the package status is "Received"
7. Open the package and click Deploy.

During deployment, the system read stale data from cache instead of the database, causing it to incorrectly attempt to insert a custom field that already existed.

1. Issue will be fixed in future releases so system ensures the deployment process consults the database instead of stale cache data.
2. The workaround is to retry the deployment of the received package in the target tenant after some time, so the cache state changed.
3. If the error persists, contact CPQ support so development team can be engaged.

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