SAP Knowledge Base Article - Public

3805057 - Tokens [[First Name]] and [[Last Name]] not correct for custom task email template - Onboarding

Symptom

Tokens [[First Name]] and [[Last Name]] always resolve with the offbordee or onbordee name, even when the custom task is assigned to the managers / HR team, for emails:
(ONB) Custom Onboarding Task Initiated Template
(OFB) Custom Onboarding Task Initiated Template

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. New Hire tasks are created for the onbordee as per Process Variant
  2. A custom new hire task is assigned to the Manager for completion
  3. Admin Center > Email Services 
  4. See email (ONB) Custom Onboarding Task Initiated Template was sent to the Manager
  5. The email starts with Dear followed by the onbordee name, but the email was correctly sent to the Manager

Resolution

Expected behavior.

  1. By default, the first name and last name tokens will capture the subject user (i.e the onboardee/offbordee).
  2. Currently, there is not a workaround to configure custom tokens to retrieve the users assigned to complete the custom task.
  3. Enhancements requests can be submitted following KBA 2090228.

See Also

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product

Keywords

[[First Name]], [[Last Name], onboarding, offboarding, custom task email token, incorrect name, Custom Onboarding Task Initiated Template , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding