Symptom
Tokens [[First Name]] and [[Last Name]] always resolve with the offbordee or onbordee name, even when the custom task is assigned to the managers / HR team, for emails:
(ONB) Custom Onboarding Task Initiated Template
(OFB) Custom Onboarding Task Initiated Template
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- New Hire tasks are created for the onbordee as per Process Variant
- A custom new hire task is assigned to the Manager for completion
- Admin Center > Email Services
- See email (ONB) Custom Onboarding Task Initiated Template was sent to the Manager
- The email starts with Dear followed by the onbordee name, but the email was correctly sent to the Manager
Resolution
Expected behavior.
- By default, the first name and last name tokens will capture the subject user (i.e the onboardee/offbordee).
- Currently, there is not a workaround to configure custom tokens to retrieve the users assigned to complete the custom task.
- Enhancements requests can be submitted following KBA 2090228.
See Also
KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product
Keywords
[[First Name]], [[Last Name], onboarding, offboarding, custom task email token, incorrect name, Custom Onboarding Task Initiated Template , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding
SAP Knowledge Base Article - Public