3805101 - Missing Administrator Role After IT Contact Changed During SCI Provisioning — SAP Signavio Process Transformation Suite

• User is listed as Tenant Owner in Tenant Management but does not have administrator access within the Signavio environment after SCI provisioning.
• User can log in to Signavio but is unable to add users, configure settings, or complete environment setup.
• The IT contact was changed from the original user to a new user partway through the provisioning process.
• The original IT contact cannot log in to Signavio — no Signavio user account was created for them, even after a password reset and attempting access via the SAP for Me link.
• Tenant Management panel shows the correct user as Owner User; tenant status is Active and Enabled.
• No error message is displayed — the user simply lacks administrator permissions within the Signavio environment.
• Provisioning Type is SCI (SAP Cloud Identity Services).

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