3805465 - Direct approvers change after transporting approval flow

• After transporting an Opportunity approval configuration from a source tenant to a target tenant, the configured Direct Approvers appear changed in the target tenant.
• No error message is shown, but the approver assignments in the target tenant differ from the source tenant.

SAP Sales Cloud and SAP Service Cloud Version 2

1. Configure an Opportunity approval flow in the source tenant that uses Direct Approvers (employee-based).
2. Transport the approval configuration to the target tenant.
3. In the target tenant, review the approval flow and observe that the Direct Approvers differ from those in the source tenant.

Employee IDs for the involved users differ between the source and target tenants, causing transported employee-related data to map inconsistently.

1. Create all required employees in the target tenant before starting the transport/change project.
2. Ensure each employee in the target tenant has the same Employee ID as in the source tenant.
3. Verify that the corresponding employee display IDs exist in the target tenant.
4. Re-transport the approval configuration (or update the approval flow) after aligning employee records.

Approval flow transport prerequisites for employee-based approvers

approval transport, direct approver changed, employee id mismatch, opportunity approval, source target tenant, employee display id, change project, transported approvers, employee alignment, autoflow , KBA , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions