Symptom
External onboarding candidates cannot see portlet names when portlets are expanded; portlet headers only become visible after the candidate collapses the sections.
Environment
SAP SuccessFactors Onboarding
Cause
No translation is maintained for the locale of the Onboardee in the Hire Template.
Resolution
- Go to Manage Data > Recruit Template/Hire Template > select hire template0
- Select Take Action > Make Correction.
- Click the globe icon to open translations.
- Maintain the missing translations for for all affected portlet titles/labels.
- Save the changes.
- Perform an OData refresh.
- Verify that external candidates can see portlet names when portlets are expanded.
Keywords
portlet names missing, header not visible, expanded portlet, collapsed portlet shows header, external candidate, onboarding, personal data collection, translation missing, en_GB, english united kingdom, hire template, recruit template, globe icon, odata refresh, localization , KBA , LOD-SF-OBX-PDC , Personal Data Collection , How To
SAP Knowledge Base Article - Public