3805571 - Understanding Differences Between Standard and Gen AI duplicate Check

You are unable to identify the key differences between the Standard Duplicate Check and the Gen AI Duplicate Check.

You cannot validate what additional matching logic, criteria, or intelligence the Gen AI duplicate check provides over the standard option.

• SAP Sales and Service Cloud Version 2

Non Generative AI
It is mainly dependant on the chars match. So when it is being used then there are chances that all chars used in text are not considerd in duplicate check.

Example : If there is a match for text "Correct" then by mistake there is typo done by user as "Corect" then it is also determined as duplicate check.

Generative AI
Above example determination is not being considered in gen ai dup check. Hence this accuracy is maintained in it.

Clarification on Duplicate Check and Gen AI options (Note 3621633)

standard duplicate check, gen ai duplicate check, differences, matching logic, comparison, validation, deduplication, accounts, contacts, duplicates, machine learning, sales cloud v2, service cloud v2, testing, evaluation , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions