3805637 - Timeout or Application Error When Editing or Managing Filters on Recruiting V2 Detailed Canvas Reports (ORD)

When working with Canvas reports in the Recruiting V2 (RCM) domain using Detailed Reporting, users may encounter issues during report configuration and execution, particularly when adding, modifying, or applying filters on RCM fields.

SAP SuccessFactors HCM Suite

The filter selection screen in Canvas reports does not support pagination when retrieving distinct field values from the Recruiting Management module. In environments with an exceptionally large volume of recruiting data (e.g., millions of distinct values for specific RCM audit fields), the API request to retrieve these values exceeds the application timeout threshold before it can complete.

This is a known limitation of the Canvas reporting architecture. The volume of data being processed during the filter retrieval exceeds what the current non-paginated design can handle within the allowed response time.

Resolving this limitation would require significant architectural changes to support pagination in this area of Canvas reports. As Canvas reports are currently in maintenance mode, with planned sunset and no new feature investments are being made, this change will not be implemented.

Recommended action:

Customers experiencing this issue are advised to transition their reporting use cases to Story Reports, which is the strategic and actively developed reporting solution in SAP SuccessFactors.

• Story Reports support the same Recruiting Management data and offer improved performance and scalability.
• Customers can verify their specific filtering use case in Story Reports without needing to fully rebuild their reports first.

• 3620373 - Deprecation of Canvas, Table, Tiles/Dashboards and Classic Report Types
• 2877303 - Quick Guide to Enable Story Reports in SuccessFactors Reporting

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