SAP Knowledge Base Article - Preview

3805694 - Error "The data source is not available on the tenant and can’t be refreshed" - SAP Analytics Cloud, add-in for Microsoft Office

Symptom

  • Error message: "The data source DS_NAME is not available on the tenant and therefore can’t be refreshed."
  • The issue is not reproducible in an SAP Analytics Cloud story in a browser for the same model and user.
  • Often seen after transporting data models and SAC Add‑in reports between tenants, opening a report in the add‑in leads to an error on refresh.


Read more...

Environment

  • SAP Analytics Cloud, add-in for Microsoft Office
  • Excel for Web and Excel Desktop

Product

SAP Analytics Cloud 1.0

Keywords

SAC add-in, Excel add-in, replace tenant, tenant URL, transport between tenants, data source not available, can’t be refreshed, live connection, workbook refresh error, tenant mismatch, production tenant, Excel desktop, Excel online, group reporting, builder panel , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.