3805848 - How to remove or complete E-Verify items remain In Progress on the Onboarding dashboard - Onboarding

How to complete or remove E-Verify cases that are still showing as In Progress in the Onboarding Dashboard, even though they have already been completed?

SAP SuccessFactors Onboarding

1. Proxy as a user who manages onboarding tasks.
2. Go to Onboarding.
3. Open Task Management and observe E-Verify items showing as In Progress/Overdue although the E-Verify case was already completed.

1. Go to Manage Data > Compliance process
2. Search for the compliance process ID
3. Change the status to "Completed"
4. Scroll down to process tasks
5. Copy the process task ID in progress
6. Go to Manage data > Process user task
7. Paste the process task ID and set the status to "Completed"
8. Save

• KBA 3621574 - E-Verify tasks completed but still pending on dashboard
• KBA 3641070 - Manually close/cancel compliance task in Onboarding

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