SAP Knowledge Base Article - Public

3805902 - Negative Line Items or Credits are not Visible in the Manage Billing Data app in SAP Subscription Billing

Symptom

When attempting to bill negative line items in the Manage Billing Data app, the contract or related credit items are not visible.

  • The app displays the message: "No bills found".

Environment

  • Product: SAP S/4HANA Cloud Public Edition
  • Subscription Management and Billing

Reproducing the Issue

  1. Open the Manage Billing Data app.
  2. Search for the relevant subscription.

Observe that negative or credit items are not shown and the message "No bills found" may appear.

Cause

The Billing Type filter in the Manage Billing Data app is set to Charge, which is the default and excludes credits/negative items.

Resolution

  1. Open the Manage Billing Data app.
  2. Open the Filters panel.
  3. Change Billing Type from Charge to All or Credit.
  4. Apply the filters and refresh the results.

Credit/negative entries are now visible.

Keywords

Manage Billing Data, Billing Type filter, Charge, Credit, negative line items, credits not visible, no bills found, subscription billing, billing data app, filter default, credit memo, subscription management, visibility issue, billing transactions, S/4HANA Cloud , KBA , CEC-SAL-SB , Subscription Management and Billing , How To

Product

SAP S/4HANA Cloud Public Edition all versions