3805933 - Engagement Preferences Section Has No Values in Network Account

In My Network, when opening any Network Account item, the Engagement Preferences section in the quick view does not display any suggested data. For example, Preferred Contact.

SAP Sales and Service Cloud Version 2

1. Navigate to My Network.
2. Open any Network Account item.
3. In the Quick View, check the Engagement Preferences section.
4. Observe that no values are displayed for fields such as:
   Preferred Contact
   Preferred Channel
   Preferred Days to Contact

The Engagement Preferences Analysis feature is not enabled in the system.

As a result, the system does not generate or display engagement preference recommendations for Network Account records.

Enable Engagement Preferences Analysis by following the steps below:

1. Go to System Settings.
2. Navigate to Relationship Intelligence.
3. Select AI Relationship Insights.
4. Under Engagement Preferences, enable Engagement Preferences Analysis.

After the feature is enabled and the analysis completes, engagement preference recommendations will be available in the Network Account quick view.

Engagement Preferences

Network Account, My Network, Engagement Preferences, Preferred Contact, Preferred Channel, Relationship Intelligence, AI Relationship Insights , KBA , CEC-CRM-REL , Relationship Manager for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions