3805996 - Numeric values display at incorrect scale in optimized story charts when calculated measure scale formatting is used in SAP Analytics Cloud

• After converting a classic story to the optimized story experience, numeric data labels in charts display at an incorrect scale (for example, values appear divided by 100).
• The Scale setting in Formatting for a calculated measure does not apply in charts, while tables reflect the scale correctly.

• SAP Analytics Cloud 2026.15.6

1. Create or open a story that contains a chart and a table bound to the same model.
2. Create a calculated measure.
3. Open the calculated measure’s Format settings and set a Scale (for example, thousand).
4. Observe that the table updates to the selected scale, but the chart’s data labels do not reflect the scale.
5. Optionally convert an equivalent classic story to the optimized story experience and compare the same chart: numeric labels may appear approximately 1/100 of the values shown previously.

• In the optimized story experience, charts do not correctly apply the Scale setting defined in the Formatting of calculated measures, which results in incorrectly scaled numeric labels.

The solution of this issue is currently under investigation. Please follow this KBA for updates.

• SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (video)
• SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (blog)
• SAP Analytics Cloud - Enterprise Readiness
• 2539529 - How can I get deleted objects restored in SAP Analytics Cloud?
• SAP Cloud Trust Center - Learn more about our cloud security, trust, compliance and services.
• 2781338 - Is it possible to move their content from the Preview tenant to Production or vice versa in SAP Analytics Cloud (SAC)
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.

optimized story, classic to optimized conversion, calculated measure, scale formatting, chart data labels, incorrect scale, divided by 100, factor 100, variance labels, scale with base chart, story conversion issue, chart formatting, numeric label mismatch, SAC charts, formatting not applied , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem