3806014 - Story corruption after copying widget between stories with live Datasphere connection (SAP Analytics Cloud)

• Story becomes corrupted after copying a widget from another story into it.
• The story is based on a live connection to Datasphere.
• Story fails to open with error: “Please contact your administrator.”
• Table widget fails to load with error: “The resource doesn't exist or you don't have the correct permissions.”
• HAR trace shows: “Caught exception: exception 42208: Can't read the view : _SYS_BIC:”

• SAP Analytics Cloud 2026.15.6

1. Log on to SAP Analytics Cloud.
2. Log on to Datasphere that is used by the live model.
3. Open a working story in Edit mode.
4. Create a new story (Story -> Canvas).
5. Copy a table widget from the working story and paste it into the new story.
6. Save and view the new story; it opens without issues.
7. In the original working story, add a text widget, then copy the text widget and paste it into the new story.
8. Save the new story.
9. View the new story again; the error occurs and the story becomes unusable.

• The story’s model information becomes corrupted after copying widgets between stories when using a live Datasphere connection (issue reproducible).

The solution of this issue is currently under investigation. Please follow this KBA for updates.

1. As a temporary measure, avoid copying widgets between different stories when using live Datasphere models; create widgets directly in the target story instead.
2. If a story is already affected, restore from a previously exported package (backup) of the story if available by re-importing it.
3. If assistance is required, collect HAR and Console logs for troubleshooting and provide them to support (refer to the guidance below).

• SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (video)
• SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (blog)
• SAP Analytics Cloud - Enterprise Readiness
• 2539529 - How can I get deleted objects restored in SAP Analytics Cloud?
• SAP Cloud Trust Center - Learn more about our cloud security, trust, compliance and services.
• 2781338 - Is it possible to move their content from the Preview tenant to Production or vice versa in SAP Analytics Cloud (SAC)
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
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