Symptom
Gap column not showing difference between manager rating and expected competency value in Latest form experience of PM form.
Environment
SAP SuccessFactors Performance & Goals
Reproducing the Issue
- Launch a Performance Management form using the Latest Form Experience with competencies configured to show expected ratings and gaps.
- Navigate to the competency section and review the column intended to show the Gap between the manager’s rating and the expected rating.
- Observe that the Gap value is not displayed.
Resolution
Check if Form template settings are done per the guide Showing Expected Ratings and Rating Gaps (Latest Form Experience) | SAP Help Portal:
<show-gap-competencies-in-summary/> setting should be placed to the Summary section xml above the </summary-sect> tag.
Ensure the Summary section is not hidden at the necessary step, because "<show-gap-competencies-in-summary/>" is configured in summary section, it also lies under summary section permission control.
See Also
Keywords
PM, performance management, gap column, expected rating, competency expected value, latest form experience, summary section, permissions, show-gap-competencies-in-summary, competency rating percent, hide summary, weights, rating calculation, pm form template, manager rating, gap not displayed. , KBA , LOD-SF-PM-RAT , Ratings and Weights , How To
SAP Knowledge Base Article - Public