3806226 - Cannot create additional deliveries after sales order quantity is consumed (VL367 item deleted) - SAP S/4HANA Cloud Public Edition

• The system does not allow creating additional outbound deliveries once the sales order open delivery quantity is fully consumed.
• The delivery item is deleted during creation because the available delivery quantity is zero.
• Error message: "An item with no delivery quantity is not permitted. Item will be deleted." (VL367)
• Overdelivery tolerance for the sales order item is set, user wants multiple deliveries whose cumulative quantity exceeds the sales order quantity without changing the sales order.

SAP S/4HANA Cloud Public Edition

1. Create a sales order item with a fixed ordered quantity.
2. Create one or more outbound deliveries referencing the sales order item until its open delivery quantity becomes zero.
3. Attempt to create another outbound delivery for the same sales order item (for example, using Create Outbound Delivery – With Order Reference).
4. Observe that the system deletes the item and issues message VL367.

The delivery item category is configured to disallow zero-quantity items; therefore, when no open delivery quantity remains, the system removes the reference item with message VL367 during delivery creation.

1. Open the configuration activity SSCUI 102974 – Define Delivery Item Categories.
2. Identify the relevant delivery item category used.
3. Adjust the setting for “Quantity 0” to allow creation of a delivery item with zero quantity.
4. Save the configuration.
5. Retry creating the outbound delivery; the system will allow the delivery item to be created with zero quantity.
6. Manually enter the required quantity in the delivery, ensuring it is within the defined overdelivery tolerance for the sales order item.

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