3806236 - How to Clear MS Office Add-in Cache

In certain situation the user may need to manually clear the MS Office cache.

SAP Analytics Cloud, add-in for Microsoft Office 

For Microsoft Windows

Method 1: Delete the Cache Folder Directly

1. Close all MS Office applications, including MS Outlook. Make sure no MS Office applications are running in the background as the cache clearing operations will fail in this case.
2. Press Windows + R and type:

   %LOCALAPPDATA%\Microsoft\Office\16.0\Wef
   

3. Press Enter to open the folder %LOCALAPPDATA%\Microsoft\Office\16.0\Wef
4. Delete all files in this folder.
5. Restart Excel.

Method 2: Using Command Prompt (Admin)

1. Open Command Prompt as Administrator
2. Run:

   del %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\*.*
   

Method 3: For Outlook Specifically

• Cache location:

  %LOCALAPPDATA%\Microsoft\Outlook\Temporary Internet Files\Content.Outlook
  

For Mac OS

Method 1: Delete Cache Folder

1. Quit all Office applications
2. Open Finder → Go (menu) → Go to Folder
3. Enter:

   ~/Library/Containers/com.microsoft.Excel/Data/Library/Caches
   

   (Replace "Excel" with Word, Outlook, etc.)
4. Delete cache files
5. Restart Office

Method 2: Universal Path

~/Library/Containers/com.microsoft.[AppName]/Data/Library/Caches

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For MS Office 365 Web 

1. Open browser Developer Tools (F12)
2. Go to Storage or Application tab
3. Clear Cookies and Local Storage
4. Refresh the page

Please note that after clearing the cache, the following steps may be required:

• Restarting the MS Office applications
• Re-addingg any custom add-ins if needed
• Signing in again to Microsoft 365

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SAP Analytics Cloud, add-in for Microsoft Office 1.0