SAP Knowledge Base Article - Preview

3806237 - How to find whether global userid is used in Joule conversation

Symptom

  • There is a need to find the sender id of a Joule conversation
  • Joule conversation results in error "I am having trouble processing your request. " along with "There was a server error. Please try again later"
  • No prompt works and every prompt results in a error


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Environment

  • Joule
  • SAP Cloud Identity Services

Product

Identity Authentication 1.0 ; Joule 1.0

Keywords

messages.json , Joule trace, sender Id, global user id , KBA , CA-JOULE-CR , Conversational Runtime , BC-IAM-IDS , Identity Authentication Service , BC-IAM-IPS , Identity Provisioning Service (IPS) , How To

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