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3806293 - Manage Subscription Contract app does not display CC counters for existing contracts after upgrade

Symptom

In the Manage Subscription Contract app, counter values from Convergent Charging (CC) are not displayed for existing subscription contracts. Affected data originates from contracts copied from production to a quality system together with CC data. The issue is observed after a system upgrade. No error messages or error codes are shown.


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Environment

  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP S/4HANA 2022 ; SAP S/4HANA 2023 ; SAP S/4HANA 2025

Keywords

manage subscription contract, convergent charging, cc counters not displayed, counter visibility, subscriptioncontractexternalid, crms4d_serv_i, post-upgrade, s/4hana som, fiori app, 2025 upgrade, data copy, ccm_version_upgrade, crms4_som_contr_id_mig, subscription contracts, counter display issue , KBA , CRM-S4-SOM , S4CRM: Subscription Order Management , Problem

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