3806330 - Compliance reminder emails keep sending after task completion - Onboarding

Reminder emails are still being sent when onboarding compliance tasks have been marked as "Completed".

This issue is occurring for the following triggers:

• (ONB) Compliance Paperwork Trigger
• (ONB) Compliance Document Flow Trigger

SAP SuccessFactors Onboarding

1. Go to Email Services > Email Status.
2. Locate the compliance email entry > note the activity id and sent timestamp.
3. Go to Manage Data > Compliance Process > search by the activity id.
4. Observe that the activity id relates to an I‑9 process that is already in "Completed" status.

Scenario 1: Known issue.

Scenario 2: Configuration issue - custom email template has included "Reminder" in subject, which reads as a reminder but fires as an immediate notification.

• Note: It's an expected behavior in the multi‑party I‑9 signing flow that the same compliance email trigger will send multiple emails (e.g. when a new signature task is created for new hire / employer side).

Resolution 1: Fixed on Jan, 2026.

Resolution 2: Modify configuration of custom email template and ensure "Reminder" is not included in the subject.

KBA 3806385 - Rehire welcome email reminders keep sending after task completion - Onboarding

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