SAP Knowledge Base Article - Preview

3806525 - Business Policy Manager fails to load with "error when retrieving app tenant details" for specific users – SAP Ariba Supplier Lifecycle and Performance

Symptom

Why Error message displayed: "We're unable to load the page due to an error when retrieving app tenant details. Try again or log in again." when accessing the Business Policy Manager results in the application not loading.


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Environment

  • Product: SAP Ariba Supplier Lifecycle and Performance
  • Supplier Information Management

Product

SAP Ariba Supplier Lifecycle and Performance all versions

Keywords

business policy manager, unable to load the page, error retrieving app tenant details, try again or log in again, administration center, ariba launchpad, supplier data validation, ias, identity authentication, authorization, access issue, group assignment, cap - business policy manager, user specific, app tenant details error , KBA , S2P-SM-SIM , Supplier Information Management , How To

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