SAP Knowledge Base Article - Preview

3806665 - Joule in Microsoft Teams/Copilot: Round-Trip Conversation Limitation

Symptom

  • A user opens the Joule app inside Microsoft Teams and submits a query.
  • The expected answer requires Microsoft Copilot to fulfill it (for example, a calendar lookup, Teams meeting data, or any Microsoft 365 Copilot Skill response).
  • The query does not return the expected result, returns an error, or receives no meaningful answer.
  • The same query works correctly when asked directly to Microsoft Copilot.


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Environment

  • Joule
  • Microsoft Teams/Copilot

Product

Joule all versions

Keywords

Joule, Microsoft Teams, Microsoft Copilot, IAS, Entra, Circular Dependency, Round-Trip, Copilot Skill, Limitation, Identity Federation, Microsoft 365, Integration  , KBA , CA-JOULE-CLT-COP , Joule MS Copilot Client , Problem

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