3806684 - Approval error when approving leave of absence requests for some users; workflow shows generic errors without details - SAP SuccessFactors Employee Central Time Off

• Unable to approve leave of absence requests for some users while for others it works.
• Error on approval: "Ops we couldn't process your response. Please approve or decline again."
• Error on approval: "There was an error in processing your response to an approval. Please go here to try again."
• The “Show Error” option displays no details.
• User receives a notification about an error in the approval process.
• Attempting to approve via the To-Do action shows a generic error with no details.

SAP SuccessFactors Employee Central

1. Proxy as the approver for an impacted user’s leave of absence request.
2. Attempt to approve the request from the home page or the workflow tile.
3. Observe the message: "Ops we couldn't process your response. Please approve or decline again."
4. Click “Show Error” and note that no details are shown.
5. Attempt approval again via the workflow To-Do.
6. Observe a generic error message and the approval does not complete.

If the subject user for the LOA is on a manager position (any position with direct reports) the approval triggers a transfer of direct reports because the employee on leave holds a position-leading role. This indirect transfer is processed offline and requires a default termination event reason in Company System and Logo Settings; the setting is missing, causing the approval to fail.

1. Go to Admin Center.
2. Open Company System and Logo Settings.
3. Set a value for the default termination event reason used when processing direct reports and job relationships offline.
4. Save the configuration.
5. Retry the approval of the leave of absence request and confirm it completes successfully.

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