3806718 - Assisted Compensation Insights Performance History narrative does not match performance ratings – SAP SuccessFactors Employee Central

Assisted Compensation Insights “Performance History” narrative doesn’t align with the performance ratings shown in the UI.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HCM Suite

1. Proxy as the employee’s manager.
2. Open the direct report’s People Profile.
3. Go to Compensation section > Compensation Info > View all.
4. Generate Compensation Insights
5. Review the Performance History narrative; observe that it states a positive trend despite a decreasing most-recent rating.

Performance rating data was retrieved and formatted with incorrect ordering/date handling before being passed to the AI model, so the latest cycle could be missed and the narrative incorrectly described an improving trend; this is a data ingestion/preparation issue in Compensation Insights, not an AI model issue.

Engineering team confirmed a patch is planned, so that the compensation insights are generated without the errors. Patch is scheduled for the following dates:

• September 22 for Preview Environment and,
• September 24th for Production Environment

This KBA will be updated once the fix is confirmed.

Note: The SuccessFactors Business AI and Employee Central teams are continuously evaluating ways to enhance and improve this feature, and are open to feedback.

SAP Help Portal

• Generating Compensation Insights | Help Portal
• Premium AI Features in SAP SuccessFactors | Help Portal
• Sources of Overall Form Ratings in Performance History and Trend Information | SAP Help Portal
• API Rate Limiting Enhancements and Guardrails | SAP Help Portal

KBAs:

• 3737452 - AI Generate Insights feature behavior for Compensation Information regarding Performance Management - SAP SuccessFactors Employee Central - SAP for Me
• 3599165 - Compensation Insights Generated Data query - SAP for Me
• 3611569 - Compensation Insights Data Misaligned - SAP for Me

Assisted Compensation Insights, Performance History, compensation insights, performance ratings, trend analysis, positive trend, decreasing rating, misaligned narrative, data ingestion, ordering, date handling, people profile, compensation info, AI narrative, rating history, INC31202775, ECT-275849, SFGAI-8623, PTCH-51091. , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , Known Error

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions