3806835 - I-9 Section 2 Submitting with Expired Saved Info - Onboarding

SAP SuccessFactors Onboarding 2.0

1. Logged in to SuccessFactors and navigated to the Onboarding module.
2. Searched for affected candidate.
3. Opened Onboarding Documents and selected Actions > Onboarding Documents.
4. Review Form I-9 Section 1 and Section 2.
5. Identify that the expiration date on the I-9 form had already expired.

This is a known issue, the Product Engineering has created a code correction to block any rehire on an old employment from using the past Form I-9 or expired documents as a data element in the current Form I-9. Until then, please leverage the existing workaround to trigger an I-9 correction and also cross-verify documents and update them during Section 2 submission. 

The fix regarding the issue will be part of 2H2026 Release. For release & patch timelines, please refer to SuccessFactors Releases

You can click the star icon to bookmark this article and receive updates. For more information on how to get notified about updates to subscribed KBAs, please refer to KBA 2171560 – How to mark a KBA or SAP Note as a favorite and get notified when it is updated - SAP for Me.

If you would like to understand the fix timeline, please reach out to your account manager and provide the reference number OBX-43339. 

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