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SAP Knowledge Base Article - PreviewSymptom
Manager details are not fetched from Entra/Azure when working with Access Control with no specific error message.
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Environment
Access Control 12.0
Product
SAP Access Control for SAP S/4HANA all versions
Keywords
manager not fetched, manager details missing, Entra ID, Azure AD, Access Request, GRC Access Control, Graph API, B2C, user mapping, GRACUSERMAP, USER_ID, SAP_USER_ID, onPremisesSamAccountName, userPrincipalName, employeeId , KBA , GRC-SAC-ARQ , Access Request , Problem
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