SAP Knowledge Base Article - Public

3806927 - Service User not available in Update Process Flows for ONB/OFB - Onboarding

Symptom

In Admin Center > Update Process Flows for Onboarding and Offboarding, there is no service user available in the Service User dropdown.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Admin Center > Update Process Flows for Onboarding and Offboarding.
  2. Open the Service User dropdown.
  3. Observe that no service user is available for selection.

Cause

  1. The name of the default BPE group (OnboardingBPEServiceUser) and permission role (OnboardingBpeAdmin) were changed/renamed.
  2. The user does not have the necessary permissions.

Resolution

  1. Navigate to Admin Center > Manage Permission Groups and verify that the OnboardingBPEServiceUser permission group is maintained.
  2. Navigate to Admin Center > Manage Permission Roles and verify that the OnboardingBpeAdmin permission role is maintained.
  3. Ensure that the OnboardingBPEServiceUser group and OnboardingBpeAdmin role names are not modified, as these are system-required names.
  4. Once the required group and role are maintained, return to Admin Center > Update Process Flows for Onboarding and Offboarding and verify that the service user is available in the Service User dropdown.

Required permissions:

Permission CategoryPermission Name
Administrator Permissions > Manage HiresAdd New User
Rehire Inactive Employee with New Employment
Rehire Inactive Employee (by 'match' in New Recruit)
Administrator Permissions > Manage Business Process EngineProcess Management
User Permissions > Recruiting PermissionsOnboarding Update Permission
SFAPI Retrieve Candidate Permission
OData API Candidate Export
Administrator Permissions > Manage Onboarding or OffboardingAdministrate Onboarding or Offboarding content
Administrator Permissions > Manage UserSend System Message Email Notification
User Permissions > Employee Central Effective Dated EntitiesEdit/Insert permission for all fields under this category
User Permissions > Employee DataView only for the following fields:
First Name
Middle Name
Last Name
Business Phone
Email
Job Title
Status
Depends on the object definition of Position in Configure Object DefinitionsView only for Position
Depends on the object definition of Legal Entity in Configure Object DefinitionsView only for Legal Entity

See Also

Keywords

onboarding, obx, service, user, bpe, admin, process, flows, onb, dropdown , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding all versions