SAP Knowledge Base Article - Public

3806952 - Integration Center jobs delayed when initiated by ISC events

Symptom

ISC event is triggered properly, but the Integration Center job assigned to it is only started after a long delay (50 minutes, for example).

Environment

  • SAP SuccessFactors HCM Suite
    • Intelligent Services Center (ISC)
    • Integration Center

Resolution

ISC is not a real‑time system and uses queue‑based processing.

Temporary load spikes in the server and high queue volume can delay the handoff from ISC events to Integration Center. This behavior is expected and can occur without any functional errors.

If the Integration Center job does not run at all, refer to KBA 3690034.

See Also

3690034 - Integration Center jobs not running despite schedule or manual run

Keywords

Integration Center, Intelligent Services, ISC, delays, queue, latency, stuck , KBA , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , Problem

Product

SAP SuccessFactors HCM Suite all versions