Symptom
Email Summary Audit Report CSV returns inconsistent or zero results for a same-day date range when the administrator’s Time Zone ID is set to a non-UTC zone (for example, JST or IST).
- With Time Zone ID set to UTC, the same single-day date range returns records (for example, 1000 records).
- In non-UTC time zones, using the same From and To date on the same calendar day can produce 0 records or a blank output.
- Extending the End Date to the next calendar day (for example, From 1-Jul-2026 to 2-Jul-2026) returns the expected records across time zones.
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Environment
- SAP SuccessFactors Learning
Product
SAP SuccessFactors Learning all versions
Keywords
b2611, Email Summary Audit Report, audit csv, time zone, timezone, UTC, JST, single-day range, same-day range, zero records, blank report, date filter, BIRT, date vs datetime, end-of-day offset, b2611, inconsistent results , KBA , LOD-SF-LMS-REP , Reporting Data , Known Error
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