SAP Knowledge Base Article - Public

3807177 - Service Technician Party Role Not Available in Case Party Schema

Symptom

The Service Technician party role is not available in the Case Party Schema.

Environment

SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Log on to the system.
  2. Go to Profile Icon → System Settings.
  3. Open the Case Party Schema configuration.
  4. Check the available party roles.
  5. The Service Technician party role is not available.

Cause

The Service Technician party role is currently not supported for the Case Party Schema.

Resolution

  1. This is the current system behavior.
  2. The Service Technician party role is supported for the Service Order Party Schema and is currently not supported for the Case Party Schema.

Keywords

Service Technician, Party Schema, Case, Case Party Schema, Service Order, Service Order Party Schema , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0