3807212 - Return sales order created for wrong customer after putaway: correction options (SAP S/4HANA Cloud Public Edition)

• A return sales order was created under the wrong customer code.
• Putaway of the returned stock is already completed in the warehouse.
• The user requests how to correct the situation or whether reversing the putaway is possible.

SAP S/4HANA Cloud Public Edition

1. Create a customer return (return sales order) for a customer.
2. Receive the goods and complete putaway in the warehouse.
3. Realize the return was created for the wrong customer and attempt to reverse putaway or the goods receipt.

After putaway is confirmed in Extended Warehouse Management, the stock loses the inbound delivery reference and can merge with similar stock; therefore, a goods receipt reversal tied to the inbound delivery is not possible by design.

1. Create a sales order for the incorrect customer to move the mistakenly put away stock out in the positive direction.
2. Create and process the outbound delivery for that sales order: pick the returned stock from the warehouse and post goods issue.
3. Create a new customer return for the correct customer and proceed with the intended returns process.
4. Note: Simple cancellation of goods receipt or putaway is not supported after putaway confirmation; refer to the KBA below for background and supported alternatives where applicable.

• refer to: 3094159 - Goods Receipt Reversal process for Inbound Deliveries in SAP S/4HANA Cloud WM

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